Terms of Service
Last updated: April 15, 2026 — Version 1.0
1. Purpose
These Terms of Service ("Terms") govern access to and use of the services operated by SynaLinks SAS ("Synalinks") available at synalinks.com. Any subscription implies full acceptance of these Terms.
2. Publisher
SynaLinks SAS — société par actions simplifiée under French law — RCS Toulouse 979 650 090 — Registered office: 129 Chemin de la Butte, 31400 Toulouse, France — Share capital: €1,000 — support@synalinks.com.
3. Service description
Synalinks provides a SaaS platform for AI-powered data analysis, enabling the construction of knowledge graphs, ontologies, and deterministic reasoning over user data. Features are detailed on the website.
4. Registration and account
Access to the service is reserved to persons aged 18 or over. Users undertake to provide accurate information and to maintain the confidentiality of their credentials.
5. Pricing and payment
Prices are in euros, excluding and including VAT. Payments are monthly or annual depending on the plan, charged in advance via Stripe (PCI-DSS compliant). Invoices are issued electronically. Late payments incur penalties at the legal rate (minimum 3× statutory rate) and a flat €40 collection fee (art. L.441-10 French Commercial Code). Synalinks reserves the right to modify pricing with at least 30 days' notice before the next billing cycle.
6. Term, renewal, and termination
The subscription runs for the committed period and auto-renews. Users may terminate at any time from their account. Termination takes effect at the end of the current period. Payments are non-refundable except where required by applicable law.
7. User obligations
Users must use the service lawfully, must not upload data they do not have the right to use, must not reverse-engineer or extract source code, must not circumvent security controls, must not use the service to develop competing products, must not share credentials, and must not compromise the security or integrity of the service.
8. Moderation and monitoring
Synalinks reserves the right to monitor service usage through automated means to ensure compliance with these Terms, maintain service security and integrity, prevent fraud, and improve AI-output quality. Flagged content may be reviewed by our team. In case of violation, Synalinks may suspend or terminate access at its sole discretion.
9. Intellectual property
Synalinks retains all IP rights on the platform. A non-exclusive, non-transferable license is granted for the subscription term. User-provided data remains the user's exclusive property. Your data, queries, and generated responses are never used to train AI models.
10. Personal data
See the Privacy Policy. For any question: privacy@synalinks.com.
11. Availability and maintenance
Synalinks uses reasonable means to ensure service availability. Maintenance interruptions may occur and will, where possible, be announced in advance.
12. Limitation of liability
To the maximum extent permitted by law, Synalinks and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill.
Synalinks' total liability for any claim arising from or related to these Terms shall not exceed the greater of (a) the amounts paid by the user in the twelve (12) months preceding the claim, or (b) one hundred euros (€100).
Nothing in these Terms limits or excludes liability for (a) fraud or willful misconduct (dol), (b) gross negligence (faute lourde), (c) death or personal injury caused by negligence, or (d) any other liability that cannot be limited under applicable law.
13. Governing law and jurisdiction
These Terms are governed by French law. Failing amicable resolution, any dispute shall be submitted exclusively to the competent courts of Toulouse, subject to mandatory provisions in favor of consumers.
14. Changes
Synalinks may amend these Terms. Users will be notified in advance of any material change.